Prerequisites

The NC MUST application is an online web based application. Accessing this applicaition requires that you meet the minimum hardware and software specifications as well as other prerequisites before access to the application can be granted. In order to gain access, please complete the following steps outlined below. More detailed information is available by selecting the links associated with each topic.

Reference to the user documentation is referred to throughout the steps below. Click Here to open the MUST Documentation in preparation for completing these steps.

 Step 1. Computer with Internet Access

To access the application, all users will need access to a personal computer with internet access. Please read Must System Requirement for information related to your specific environment. Please Note: Creation of your NCID requires Internet Explorer. If you are using Fire Fox, be sure to enable the Internet Explorer rendering engine. Mozilla does not offer this option so we recommend that you down load the free Netscape Browser,

 Step 2. Email Account

A valid email account is required for correspondence to be emailed through the MUST tool. If you do not have a company email account, free email accounts can be set up using many search vendors such as AOL, Google, Yahoo etc...

 Step 3. Create your user login credentials

Users must establish a user ID and password with the North Carolina Identity Management Service (NCID). The NCID Service is the standard identity management and access service provided to State, local, business and citizen users by the State of North Carolina. NCID enables its customers to achieve an elevated degree of security and access control to real time resources such as the MUST application. Users can leverage the NCID service to:

• Create and Manage user accounts
• Provide user self-service functions such as self registration and password recovery

To create your NCID, follow the instructions located on the NCID page. You can also refer to Chapter 2: Creating your user login credentials in the user documentation.

For issues related to the creation of your NCID, please refer to the Help and Support page

 Step 4. Elect The Primary Organization Administrator

The Primary Organization Administrator role is granted to the user who registers the Organization within MUST. The Primary Organization Administrator will also be responsible for completing the Confidentiality and Security Agreement and the Organization Registration Form. Addditional responsibilities include the following:

• Approve users registering for access to the Organization
• Ensuring that those users gain access to only required functionality
• Disabling inactive user accounts
• Keeping the Organizations Profile up to date
• Delegating the Admin role to one or more backups within the Organization

Please Note: Once the Primary Administrator Role is granted to the user, the user can delegate the Admin role to other users who have register into the organization. This is helpful if the user who registers the organization will not be able to manage the day to day activities such as those mentioned above. For large Organizations, you may consider delegating the Admin role to several users of the Organization.

For large Organizations that have several physical sites, several departments or other complex organization models, please contact the MUST Help Desk before registering your Organization. We will assist you with creating a model that meets your organizational requirement.

 Step 5. Complete your registration by selecting one of the following options:

• I will be assuming the Primary Organization Administrator role.
• I will not be assuming the Primary Administrator Role. I will be Registering Into an Existing Organization.

 Step 6. Orientation and Training

The following methods below are available to assist with acclimating you to the MUST application.

• Twelve regional training sessions were held during the month of August 2008. If you were not able to attend, we anticipate have additional regional training sessions scheduled in October 2008. Once available, you will be able to Register Online for these classes. Please check back often as class spaces get filled up very fast.
• As a supplement to regional training, you should refer to the User Documentaiton Manual as your training guide.
• For additional assistance, you can refer to our Help and Support page. Please be sure to read about the Remote Assistance solution.
• Additional methods such as Online Training will be available in the near future. Please see the following sample Training Video.