PASRR Support

The North Carolina Medicaid PASRR Screening Tool is available 24 hour per day, 7 days a week for your online usage. Our help desk support staff is available Monday-Friday from 8am-4:30pm except observd state holidays. Please use the information below to contact the PASRR help desk.

image Telephone and Email:

  • To recieve phone support, contact the Help desk by calling 1-855-883-8018.
  • To conact us by email, please send your questions to

image Remote Assistance and Training:

Do you need a quick solution to a technical problem? Do you need one on one training? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then select the follwing link:
Remote Assistance

NCID Support

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Contact NCID...

In order to gain access to the MUST system, users must establish a user ID and password with the North Carolina Identity Management Service (NCID). The NCID Service is the standard identity management and access service provided to State, local, business and citizen users by the State of North Carolina. NCID enables its customers to achieve an elevated degree of security and access control to real time resources such as the MUST application.

image Business Users:

  • Contact the ITS Customer Support Center if they have a problem getting an NCID ID

ITS Customer Service Center
(800) 722-3946

  • Contact DHHS Customer Service Center if they have a problem self registering for the DHHS-LDAP-USP-USERS NCID application group

DHHS Customer Service Center
(919) 855-3200 option #2

image Local Government Users:

  • Contact your local government security administrators if after requesting an NCID ID it is not approved in a day or two.
  • Contact your local government security administrators if you have a problem self registering for the LDAP-USP-USERS NCID application group
  • To create your NCID, follow the instructions located on the NCID page.

To contact your local government security administrator, please refer to the ITS Customer Service Desk. Refer to the section "How to Contact your Agency's Service Desk"
You can also follow These Instructions to search for your administrator.

Featured News

Important Announcements... March 1, 2013 all Medicaid beneficiaries being considered for admission to an adult care home must be screened by an independent screener to determine whether the individual has SMI/SPMI. Read More...

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