Telephone and Email

• To recieve phone support, contact the MUST Help desk by calling 1-800-688-6696. Choose option 7 from the main menu and then option 2 for the technical help desk
• To conact us by email, please send your questions to uspquestions@eds.com

 Remote Assistance and Training

• Do you need a quick solution to a technical problem? Do you need one on one training? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
  
  Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then select the follwing link:
  
  NCMUST Remote Assistance

 Business Users

• Contact the ITS Customer Support Center if they have a problem getting an NCID ID

ITS Customer Service Center
(800) 722-3946
ITS.Incidents@ncmail.net

• Contact DHHS Customer Service Center if they have a problem self registering for the DHHS-LDAP-USP-USERS NCID application group

DHHS Customer Service Center
(919) 855-3200 option #2
DHHS.Customer.Support.Center@ncmail.net

 Local Government Users

• Contact your local government security administrators if after requesting an NCID ID it is not approved in a day or two.
• Contact your local government security administrators if you have a problem self registering for the LDAP-USP-USERS NCID application group

To contact your local government security administrator, please refer to the ITS Customer Service Desk. Refer to the section "How to Contact your Agency's Service Desk"
You can also follow These Instructions to search for your administrator.