PASRR Support

The North Carolina Medicaid PASRR Screening Tool is available 24 hour per day, 7 days a week for your online usage. Our help desk support staff is available Monday-Friday from 8am-4:30pm except observd state holidays. Please use the information below to contact the PASRR help desk.

image Telephone and Email:

image Remote Assistance and Training:

Do you need a quick solution to a technical problem? Do you need one on one training? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then select the follwing link:
Remote Assistance