Early Registration...

The PASARR component for MUST is scheduled to go live on November 3, 2008. In preparation for this release, we will be offering the ability to pre-register your Organizatioin and Users so you will be prepared to start entering PASARR Level I screens on the go live date.

Early Registration will begin September 30, 2008. Although pre-registering will allow you to login to the MUST application, you will not be able to perform any other additional activities except for the following:

• Create your organization
• Take the user exam
• Register and approve users into your organization

Please refer to the Getting Started page for more details.

Please Note: The roll out for the full MUST implementation which will cover the eight other long term care programs has not been scheduled; however, there will be information available on www.ncmust.com as well as the provider bulletins when the decision is made.

 Implementation Delayed...

• It was previously announced that the PASARR only portion of the Medicaid Uniform Screening Tool would be implemented on September 12, 2008. The Division has decided to delay implementation of the PASARR only screening tool until November 3, 2008 to ensure that the user community has a smooth transition to the new system. Please note: The continued use of the Online Provider Link PASARR process as well as the faxing process is still supported.

• Why are we delaying?

  Over the last few weeks, we have received numerous concerns from the Provider Community regarding their readiness to transition to the MUST process. To address those concerns, we will be offering a pre-registration period which will precede the implementation date above. During this pre-registration period, all focus and attention will be given to assist you with completing the registration process. The pre- registration period will be announced on the MUST web site at http://www.ncmust.com/ as well as by email in the coming week. Please be sure to keep a lookout for that announcement.

• Can I continue to use Provider Link to send my PASARR requests?

  Yes, the continued use of the online Provider Link PASARR process as well as the faxing process is still supported. It will continue to be supported even after the PASARR for MUST is implemented.

• Can I continue to fax my PASARR requests?

  Yes, the continued support of faxing the PASARR requests is still supported.

• What can I do to prepare?

  If you haven't already, please acclimate yourself to the process by reviewing the Getting Started page on the MUST web site. This page will contain the date of the early registration as well as detailed instructions on how to register your Organization.

• What if I already sent in my Organization Registration Form?

  For those Organizations who have already sent in your Confidentiality and Security Agreement as well as your Organization Registration form, please be assured that those forms will be retained and will be processed on the pre-registration start date.

• What if I need Help?

  Help and support is available on the MUST web site (http://www.ncmust.com/). Contact information for both NCID registration assistance and MUST assistance can be found on the new Help and Support Page. We have also added the ability to provide Remote Assistance. Please be sure to read about it on the Help and Support Page.